FAQ

1.- What credit and debit cards can I use to pay?

Through this payment platform you will be able to pay with debit and credit cards of any bank within and outside the United States with funds in American dollars.

2.- How long does it take for my payment to be effective?

This payment platform withholds your payment immediately once your data is loaded correctly and click on pay, when you receive the notification of successful payment, it is considered effective. Then you will also be notified via email when your payment is credited to the destination account.

3.- Do I have to enter the credit card every time I buy?

For your security, our platform registers and saves your invoice address for you to use every time you make a payment, the main data of your card must be added in each payment you make.

4.- What happens if my payment is rejected?

Payments are normally rejected for the information provided regarding addresses, card information, card blocking for electronic payments. You will receive a notification email if your payment is rejected, please check the information and addresses provided, check if your card has electronic payment permits and if you have the necessary funds in your bank account or credit availability on your card.

5.- How can I process a refund?

Our payment advisors will execute the refunds once they are requested and approved through phone call, it is a process related to sales management and personalized management is necessary.

6.-How long does it take for the money to return to my account if I ask for refund?

Refunds may take 5-10 days to execute depending on the bank and country of origin of original payment.